Fulfillment time is the time it takes to make your custom-ordered product. Each product you order from Heart Horse Threads is made just for you at the time you place your order. This can take about 2-5 business days. Most orders are shipped within 5 business days. Fulfillment time does not include shipping. To get an idea of how long your order will take to reach you, combine the estimated fulfillment time with the estimated shipping time. Fulfillment for large orders may take longer than average, but will still be fulfilled within 5 business days. Fulfillment and shipping times are estimates, not guarantees.